Returns & Exchanges

To arrange a return, please contact us at info@launilofficial.com, quoting your order number.

Once we receive your return request, we will email you a return shipping label together with detailed instructions on how to send your item(s) back to us.

A return form is included with every LAUNIL order. Please complete the form and place it inside your return parcel so we can identify and process your return.

Please ensure that all returned items are securely packaged and meet the return conditions outlined above.

To make your return as straightforward as possible, LAUNIL will provide you with a return shipping label by email once you contact us to arrange your return.

For returns made for a refund, the following return shipping fees apply:

European Union — €12
Outside the European Union — $25

The applicable return shipping fee will be deducted from your refund.

You may exchange your item for a different size or colour, or choose a new style from our online collection.

Let us know your preferred exchange when contacting us about your return. If you are not yet sure what you would like in exchange, you may make your selection after we receive your returned item.

There is no need to place a new order online. Once your return has been received, inspected and approved, we will prepare and ship your chosen exchange.

LAUNIL will cover the shipping cost of sending the exchange item to you.

All exchanges are subject to product availability.

Once your return has been received and inspected, we will confirm that it meets our return conditions and process your refund to the original payment method.

Your refund will include the original purchase price of the returned item(s). When the entire order is returned, the original delivery charge will also be refunded.

If you use the return shipping label provided by LAUNIL, the applicable return shipping fee — €12 for EU customers or $25 for customers outside the EU — will be deducted from your refund.

Please allow up to 10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

If you receive an item that is faulty, damaged or different from what you ordered, please contact us at info@launilofficial.com as soon as possible.

Please include your order number and clear images of the garment showing the issue, so our team can assess it and advise you on the next steps.

All items reported as faulty are carefully assessed. Please note that signs of normal wear or damage resulting from improper care, washing or handling are not considered manufacturing faults.

Once the issue has been assessed, our team will contact you with the appropriate resolution.

Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly supplied goods.

LAUNIL pieces that have been altered or customised specifically at your request cannot be returned or exchanged. This includes garments adjusted to individual measurements or otherwise modified specifically for you.

This does not apply to our standard made-to-order pieces. Many LAUNIL pieces are made after an order is placed. If the original design, measurements and specifications have not been altered at your request, the item remains eligible for return or exchange under our standard return conditions.

If a personalised or altered item arrives faulty or does not correspond to the agreed specifications, please contact us at info@launilofficial.com so our team can assess the issue.

If you have any questions about a return or exchange, please contact us at info@launilofficial.com.

Our team will respond within one business day.

Nothing in this Returns & Exchanges Policy is intended to limit or exclude any mandatory consumer rights available to you under applicable law.