Terms of service
GENERAL PROVISIONS
1.1. These terms of purchase and sale (hereinafter referred to as the "Terms") establish the general conditions for using the SP "Launil" online store www.launilofficial.com (hereinafter referred to as "LAUNIL Official"). The Terms apply when the Buyer selects, orders, and purchases goods offered by LAUNIL Official online or otherwise uses the services provided by LAUNIL Official online store.
1.2. LAUNIL Official online store is a retail store online, oriented towards consumers purchasing goods for personal, family, household needs unrelated to business or profession.
1.3. The sale of goods in LAUNIL Official online store is organized, carried out, and related services are provided by SP "Launil," registered address: Jaunimo g. 16, Mauručiai, Prienai district, legal entity code 306062410 (hereinafter referred to as the "Seller"). The goods sold in LAUNIL Official online store are the property of the Seller.
1.4. The Buyer in these Terms is any person purchasing from LAUNIL Official online store or otherwise using LAUNIL Official online store services (hereinafter referred to as the "Buyer"). The right to use LAUNIL Official online store and make purchases is granted to (a) capable natural persons aged 16 or older and (b) legal entities acting through authorized representatives.
1.5. By placing an order, the Buyer unconditionally confirms that they have the right to purchase from LAUNIL Official online store.
1.6. Along with the Buyer's order for goods, these Terms constitute a contract between the Buyer and the Seller and are a legally binding document for both parties. The contract is considered concluded when the Buyer forms and submits an order for goods in LAUNIL Official online store, makes the payment in accordance with the Terms and conditions, and the Seller sends a confirmation to the Buyer's specified email that the order is accepted.
1.7. The Buyer is not allowed to place an order for goods in LAUNIL Official online store if they are not familiar with the Terms or do not agree with them. In cases where the Buyer does not agree with the Terms or any part of them, they should not place an order for goods in LAUNIL Official online store. By placing an order for goods in LAUNIL Official online store, the Buyer is deemed to have read and unconditionally agreed to the Terms.
1.8. The Seller reserves the right to change, amend, or supplement the Terms. The Terms applicable to the Buyer when making a purchase in LAUNIL Official online store are those in force at the time of placing the order. Therefore, the Buyer is recommended to familiarize themselves with the Terms during each shopping experience.
1.9. The Seller assumes no risk or liability, and is unconditionally released from it, if the Buyer has not fully or partially read the Terms, even though they had the opportunity to do so.
1.10. The Seller, considering the technical capabilities of LAUNIL Official online store system, has the right to limit the number of registered Buyers.
1.11. The Seller has the right to restrict the Buyer's use of LAUNIL Official online store services or delete the Buyer's registration without notice if the Buyer violates these Terms, attempts to harm LAUNIL Official online store or orders executed by the Seller, or poses a threat to the stability and security of LAUNIL Official online store.
1.12. The Seller may temporarily or permanently terminate the operation of LAUNIL Official online store without prior notice to the Buyer. In the event of force majeure circumstances, the Seller has the right to suspend the performance of the contract until the force majeure circumstances cease, notifying the Buyer of the suspension of order fulfillment. If further performance of the contract is no longer relevant to the Buyer, then the Buyer has the right to cancel the contract by notifying the Seller. If the Seller suspends operations but has the opportunity to fulfill confirmed orders, all rights and obligations set out in these terms or applicable laws related to completed or ongoing orders remain in force.
1.13. The Seller owns all copyrights, rights to databases, trademarks, and other intellectual property rights to all materials of LAUNIL Official online store and the information published therein (Intellectual Property Objects). Buyers can download and print copies of Intellectual Property Objects of LAUNIL Official online store only for informational and personal non-commercial purposes. When downloading and printing copies of Intellectual Property Objects of LAUNIL Official online store, Buyers must preserve the original references to copyright or other notices about intellectual property. Copying or adapting Intellectual Property Objects, codes, creating an archive or a database that fully or partially corresponds to Intellectual Property Objects, for commercial or business purposes, is prohibited without the prior written permission of the Seller. The use of the name LAUNIL Official, as well as the distribution of information and advertising of LAUNIL Official online store, is prohibited without the Seller's consent.
PROCESSING OF PERSONAL DATA
2.1. The Buyer is responsible for ensuring that their personal data provided in LAUNIL Official online store is accurate, correct, and complete. If the Buyer's provided data changes, they must update it immediately. The Seller is in no way responsible for any damage to the Buyer and/or third parties arising from the fact that the Buyer provided incorrect and/or incomplete personal data or did not change and supplement the data when it changed.
2.2. To shop in LAUNIL Official online store, the Buyer must agree to the Terms and confirm that their personal data will be processed to the extent necessary for order fulfillment.
2.3. The Buyer's personal data will be processed in accordance with the Privacy Policy. If the Buyer uses LAUNIL Official online store services, it is considered that they agree to the processing of their personal data and confirm that all information provided and personal data are accurate and truthful.
2.4. The Buyer's personal data will be used to identify the Buyer, execute the sale and delivery of goods, issue accounting documents, refund overpayments and/or money for returned goods, administer debts, fulfill other obligations arising from the purchase and sale agreement, and ensure the Buyer's ability to use other LAUNIL Official online store services.
2.5. The Seller undertakes to comply with confidentiality, guarantee the security of personal data, and process it in accordance with the requirements set by the laws of the Republic of Lithuania. Information may be provided to third parties only when necessary to fulfill the delivery of goods or in other cases when such disclosure is possible or necessary under the laws of the Republic of Lithuania.
PRICES OF GOODS, PAYMENT PROCEDURE, AND TERMS
3.1. The prices of goods in the LAUNIL Official online store and in the order placed are in Euros with VAT. The goods are sold to the Buyer at the prices valid in the LAUNIL Official online store at the time of placing the order.
3.2. The Seller has the right to change the prices of goods without prior notice.
3.3. The list of payment methods is provided in the order form before making the payment for the purchased goods.
3.4. The Buyer settles for the goods as follows: payment using electronic banking is a prepayment using the Buyer's electronic banking system. When paying for the goods in this way, the Buyer generates a payment in the electronic banking system according to their order. The Buyer transfers the money to the Seller's account. The responsibility for the security of the Buyer's data during payment lies with the respective bank since all financial transactions take place in the bank's electronic banking system.
3.5. After the Buyer has paid for the order, a payment and order confirmation is sent via email.
3.6. The order for goods is confirmed and processed only upon receipt of payment.
3.7. If the payment from the Buyers is not received within the specified period, the order for goods is automatically canceled.
3.8. The Seller issues an invoice and provides it to the Buyer along with the delivered goods. Upon the Buyer's request, the invoice can be sent to the Buyer by email.
3.9. The business payment partner of the LAUNIL Official online store is JSC "Paysera LT" (legal entity code 300060819).
3.10. The delivery cost is not included in the price of the goods; an additional fee is applied for the delivery of goods. The delivery fee depends on the chosen delivery method and other conditions. The list of delivery methods with prices is provided during the purchase of goods in the order form.
3.11. In the case of goods delivered to a foreign country, the Buyer undertakes to pay customs and/or import duties, as well as other related taxes (expenses).
ASSEMBLY AND DELIVERY OF GOODS
4.1. The LAUNIL Official online store trade is conducted, and goods are delivered throughout Lithuania. Goods can also be delivered to foreign countries specified in the order form. The Seller or their authorized courier delivers the goods.
4.2. The list of delivery services, prices, terms, and conditions are provided in the order form before making the payment.
4.3. Buyers can choose the following delivery services: 4.3.1. Delivery to the Buyer's specified address in Lithuania (usually within 1-3 working days) or delivery to the Buyer's specified address in foreign countries (usually within 3-20 days). Due to an increased volume of shipments, delivery may be delayed. 4.3.2. Delivery to parcel pickup points (applicable only in Lithuania and usually within 1-3 working days). Due to an increased volume of shipments, delivery may be delayed.
4.4. When choosing the delivery service to the Buyer's specified address, the goods are delivered on weekdays, and delivery on Saturdays is possible only by courier's choice.
4.5. Delivery services are not provided on public holidays and Sundays.
4.6. When delivering goods to the Buyer's specified address, the courier sends an informational SMS and/or email to the Buyer on the delivery day, providing information about the expected delivery time.
4.7. If the Buyer chooses delivery to companies, institutions, or organizations, they must accept the order at the main entrance of the company, institution, organization, or building.
4.8. During the delivery of goods, the Buyer must present an identity document (passport or identity card) for identification purposes.
4.9. The Buyer is required to accept the goods themselves, unless additional information was provided during the order formation, specifying the person to whom the goods can be handed over. Such person must present an identity document during the acceptance of the goods to confirm their identity.
4.10. When accepting/receiving goods, the Buyer must check with the courier whether the delivered goods match the order and are undamaged, and sign the acceptance-delivery document or confirm the acceptance of the goods in other ways specified by the courier. If the Buyer, due to disability, illness, or other reasons, cannot sign electronic or other documents, another person authorized by them or the Seller (or their authorized person) can sign on behalf of the Buyer, with the Buyer confirming the possibility of signing. If the Buyer does not sign the acceptance-delivery document (including electronic documents), the goods are not handed over to the Buyer again (except when the Buyer pays an additional fee for redelivery), and the prepayment for the goods is refunded after deducting the delivery fee. The signing or other confirmation of the acceptance-delivery document is considered as proof that the goods were handed over to the Buyer in proper condition and without damage.
4.11. The Seller has the right to change the delivery time with prior notice to the Buyer.
4.12. If it is impossible to deliver the goods to the Buyer due to circumstances dependent on the Buyer (the Buyer provided an incorrect address, the Buyer cannot be located at the specified address, cannot be contacted, cannot travel to the specified address, etc.), the goods are not resent (except when the Buyer agreed with the courier individually for redelivery), and the prepayment for the goods is refunded after deducting the delivery fee.
4.13. In all cases, the Seller is released from liability for the violation of delivery terms if the goods are not delivered or are not delivered on time due to the fault of the Buyer or circumstances dependent on the Buyer.
4.14. The Seller is not responsible for the violation of the delivery term if the deadline is not met due to circumstances beyond the Seller's control.
4.15. If the chosen method of delivery is to a parcel pickup point, the courier informs the Buyer about the delivery via an informational SMS. The goods are stored at the parcel pickup point for 7 (seven) calendar days, and after this period, they are returned to the Seller.
4.16. Shipments weighing more than 20 kg are not delivered to parcel pickup points.
4.17. The Seller will make every effort to fulfill the Buyer's order in full, but cannot provide any guarantees. If, at the place of order fulfillment, the ordered goods are out of stock or in insufficient quantity, the Seller reserves the right not to deliver the goods or to deliver a smaller quantity of goods, and the Buyer is informed about this by email.
4.18. If the Buyer has paid for the goods during the order, and a smaller quantity of goods is delivered, the money paid by the Buyer for the goods, but not delivered by the Seller, is transferred to the Buyer's account within 5 (five) working days.
4.19. In cases where, during the acceptance of the goods, the Buyer notices that the delivered quantity of goods is not correct or the provided goods do not match the ordered goods, and this is not indicated on the invoice or other document of acceptance-delivery, the Buyer must immediately (during the delivery of the goods) inform the Seller about it. If the Buyer, during the acceptance of the goods, determines that the delivered goods are of obviously poor quality, they can refuse to accept such goods and return them to the courier, and the fact of returning the goods and the reason should be noted in the invoice or other document of acceptance-delivery or goods return.
QUALITY GUARANTEE OF GOODS AND TERM OF SUITABILITY FOR USE
5.1. The characteristics of all goods sold in the LAUNIL Official online store are generally indicated in the description of each product. The information about the properties of the goods (its accuracy) is the responsibility of the manufacturers and/or importers of the goods, and the Seller is responsible only for the correct provision (transfer) of this information to consumers unless the law provides otherwise.
5.2. The Seller is not responsible for the fact that the color, shape, or other parameters of the goods in the LAUNIL Official online store may not correspond to the real size, shapes, and color of the goods due to the characteristics of the Buyer's display (monitor) or other technical reasons, as well as considering reasonably possible discrepancies in appearance. If the mismatch of the goods' color, size, or shape is due to the actions of the Seller or related third parties, then the Seller is responsible for possible discrepancies in appearance.
5.3. The Seller is not responsible for changes in the properties of the goods that may occur due to temperature changes or other circumstances beyond the Seller's control during the delivery of goods to the Buyer.
5.4. The Seller confirms that they are responsible for the sale of ordered goods in the LAUNIL Official online store, the proper delivery of acquired goods, the quality of goods, the proper fulfillment of return conditions, and the implementation of other rights and obligations of the seller stipulated in legal acts.
5.5. In cases where the Seller does not provide a quality guarantee for certain types of goods, the warranty provided by relevant legal acts applies.
5.6. In cases where specific goods are subject to a certain term of suitability for use according to legal acts, the Seller undertakes to sell such goods to the Buyer in a way that provides the Buyer with a real opportunity to use such goods until the end of the term of suitability for use.
CANCELLATION OF THE AGREEMENT. EXCHANGE AND RETURN OF GOODS
6.1. The Buyer has the right to cancel the distance selling agreement concluded in the LAUNIL Official online store and return the high-quality goods acquired in the LAUNIL Official online store by notifying the Seller in writing. The Buyer must submit a written notice of the cancellation of the agreement and other information specified by the Seller to the Seller by email: info@launilofficial.com.
6.2. In the event that the Buyer submits a written notice of the cancellation of the agreement and other information specified by the Seller, the Buyer is responsible for paying all direct costs of returning the goods to the Seller. The amount of these Seller's expenses is deducted from the money paid by the Buyer for the goods.
6.3. The right specified in paragraph 6.1 can only be exercised by the Buyer who, according to the provisions of the Law on Consumer Protection of the Republic of Lithuania, is recognized as a consumer, i.e., a natural person, for purposes not related to their business, trade, profession, or occupation (consumer purposes) seeking to conclude or having concluded a contract.
6.4. In accordance with the provisions of the Civil Code of the Republic of Lithuania and the "Retail Rules" approved by the Resolution of the Government of the Republic of Lithuania of June 11, 2001, the following high-quality goods cannot be exchanged or returned:
6.4.1. packaged goods that have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons;
6.4.2. in other cases specified by the laws of the Republic of Lithuania.
6.5. The Buyer must ensure that the quality, packaging, and compliance with safety and hygiene requirements of the returned goods do not change.
6.6. Goods of unsatisfactory quality or high-quality goods that the Buyer does not like in terms of shape, size, color, model, or completeness are exchanged or returned in accordance with the "Retail Rules" approved by the Resolution of the Government of the Republic of Lithuania of June 11, 2001, the Civil Code of the Republic of Lithuania, and other applicable laws.
6.7. Goods are exchanged or returned to the Seller by prior agreement on the method, time, and address of the goods' collection. The Seller's representative comes to collect the goods. All related expenses are borne by the Buyer. For the return of goods, please contact by email: info@launilofficial.com.
6.8. When returning or exchanging goods purchased in the LAUNIL Official online store, the Buyer must fill out the return or exchange form provided by the Seller, which will be presented with the order. The form must include the name, surname, order number, email address, indicate the returned or exchanged item, and provide the reason for returning or exchanging the item.
6.9. Returned or exchanged high-quality goods must be undamaged (not torn, not compressed, not vacuumed, etc.), not lose their appearance (labels not removed or damaged, protective films not peeled off, etc.), retain their properties, and must not have been used. The item must be returned in its original packaging, with the same set of accessories as received by the Buyer, providing the purchase document and other accessories of the item. If the item is not fully assembled, damaged, untidy, not properly packaged, labels removed and (or) damaged, protective film peeled off, packaging damaged, etc., and (or) the item has been used, the Seller has the right not to accept the item, not to exchange it, and not to refund the money paid by the Buyer for the item.
6.10. The Buyer has the right to exercise the right to return goods acquired in the LAUNIL Official online store within 30 (thirty) days from the day of their delivery to the Buyer (delivery to the Buyer or pick-up from the Buyer's chosen pick-up location).
6.11. The Seller informs the Buyer about the progress of the return process by email.
6.12. Money for returned items is refunded to Buyers in accordance with the deadlines and procedures established by the laws of the Republic of Lithuania—within 14 (fourteen) days from the day when the Buyer notified the Seller of the cancellation of the distance selling agreement and the return of the goods. The Seller may not refund the amounts paid by the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been dispatched to the Seller unless the Seller and the Buyer agree otherwise.
6.13. Money for returned items is refunded to the Buyer only by bank transfer to the Buyer's bank account.
6.14. When returning or exchanging high-quality goods, the Buyer is refunded only the amount paid for the goods (shipping costs and other fees (customs, import, etc.) paid for the delivery of goods to foreign countries are not refunded to the Buyer).
6.15. If the Buyer returns items purchased with a discount, only the amount paid for the items with the valid discount is refunded.
EXCHANGE OF INFORMATION
7.1. The Seller sends all messages and communicates with the Buyer through the Buyer's specified email address or phone number.
7.2. The Buyer sends all messages and inquiries and communicates through email (info@launilofficial.com).
FINAL PROVISIONS
8.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.
8.2. The relationships arising from these Rules are subject to the laws of the Republic of Lithuania.
8.3. In case of damage, the guilty party compensates the other party for direct losses in accordance with the laws of the Republic of Lithuania.
8.4. All disputes arising from the performance of these Rules are resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the laws of the Republic of Lithuania.
8.5. Each consumer has the opportunity to resolve disputes with the Seller that arise electronically, without going to court. First, the consumer must, in writing, contact the Seller, and within 14 days from the receipt of the complaint by the Seller or, if the Seller does not respond to the consumer's complaint, or if the consumer's complaint is not satisfied, the consumer can contact the body that handles consumer disputes out of court, i.e., the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email: tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or its territorial subdivisions in counties or fill out a request form on the ODR platform http://ec.europa.eu/ods/).